UPGRADE 9:30PM GMT: After Sony delisted Cyberpunk 2077 from the PlayStation Store, all eyes relied on Microsoft to see whether the video game would likewise be eliminated from the Xbox/Microsoft Store. Yet it appears Microsoft has actually taken a various method, revealing it will broaden its refund policy to all who purchased Cyberpunk 2077 on its digital shop.
In action to GamingOverpowered’s ask for remark, a Microsoft representative offered the following declaration:
“We understand the designers at CD Projekt Red have actually striven to ship Cyberpunk in incredibly difficult scenarios. However, we likewise understand that some gamers have actually been dissatisfied with the present experience on older consoles. To date, we have actually approved refunds to the huge bulk of consumers who have actually asked for one.
“To guarantee that every gamer has the ability to get the experience they anticipate on Xbox, we will be broadening our existing refund policy to provide complete refunds to anybody who bought Cyberpunk 2077 digitally from the Microsoft Store, till additional notification.”
Those who wish to make an application for a refund on Xbox can do so through the Xbox refund page, which you can discover over here.
CD Projekt Red, on the other hand, has actually provided a declaration dealing with refunds for physical copies of Cyberpunk 2077. The designer has actually asked gamers with evidence of purchase to email [email protected] prior to 21st December if they were not able to get a refund from the shop where they purchased a copy.
“We’ve simply began connecting to individuals who sent us a message with a verification of invoice,” CD Projekt Red stated in a declaration on Twitter. “We send out these e-mails out in waves, so do not fret if you do not get a response right away.
“At the exact same time, we’d like you to understand that our objective is for every single owner of a physical copy, or a digital copy purchased retail, who has legitimate evidence of purchase… to get a refund,” the declaration stated. “We will do this out of our own pocket if needed.”
The refund deal is a one-time effort, and those desiring their cash back will need to wait till the close of the submission window on 21st December to hear more about the next actions. Those looking for refunds for digital variations will still require to go through the refund procedure for their particular platforms.
— Cyberpunk 2077 (@CyberpunkVideo Game) December 18, 2020
While it’s uncertain the number of will look for a refund straight from CD Projekt Red, it’s apparent this has actually ended up being a big mess for the business – and we can likely anticipate more threatening yellow declarations in future.
UPGRADE 11AM GMT: CD Projekt Red is obviously not in talks with Microsoft to eliminate Cyberpunk 2077 from sale on the Xbox/Microsoft Store.
Joint-CEO Adam Kiciński told Reuters: “We are not in such conversations with Microsoft at the minute.”
CD Projekt Red informed GamingOverpowered today “there is no additional interaction or remark to supply at this time”. Microsoft has actually been gotten in touch with for remark too.
ORIGINAL STORY 9AM GMT: Sony has actually pulled Cyberpunk 2077 from sale on the PlayStation Store until “further notice”, and is offering a full refund to anyone who purchased it there.
“[Sony Interactive Entertainment] strives to ensure a high level of customer satisfaction,” the company wrote in a statement online, “therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.
“Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
I had a look on the PlayStation Store this morning and, as written, Cyberpunk 2077 is no longer listed. This also means the game is no longer available for PlayStation 5 on the PlayStation Store, as it’s currently the PS4 version you buy and play.
CD Projekt Red said it talked to PlayStation ahead of the move.
“Following our discussion with PlayStation, a decision was made to temporarily suspend distribution of Cyberpunk 2077 on PlayStation Store,” CDPR said in a statement. “You can still buy physical versions of the game in brick and mortar stores and online. All purchased digital and physical copies of the game will continue to receive support and updates as we continue to improve your experience.
“According to our knowledge, starting today, everyone who is not willing to wait for updates and wants to refund their digital copy of the game, can do so by submitting a request at https://www.playstation.com/cyberpunk-2077-refunds/.
“We are working hard to bring Cyberpunk 2077 back to PlayStation Store as soon as possible.”
Sony’s unprecedented decision – I’ve never seen anything like this – comes after a horrendous launch for Cyberpunk 2077 on last-gen machines. It’s been a game experience plagued by woeful performance and a procession of bugs – something the new machines’ power copes much better with, though no version is without problems.
Digital Foundry has actually been digging into the issues and considering what it will take to fix them, and the upshot is: an awful lot of work. Significant patches are not expected till January and February. This isn’t something that’s going to be fixed overnight.
There has been confusion and there have actually been apologies, but still the question of why the game was put out in such a state remains – and it will take much more work to clean the stain of the perceived answer away.
It’s a shame, not least because on machines capable of running it, Cyberpunk 2077 is an exceptional game. That, though, will be of little consolation to those who have actually bought, but cannot enjoy, the video game.